Frequently Asked Questions
Everything you need to know about shopping and saving at Ollie's Bargain Outlet.
What is Ollie's Bargain Outlet?
Ollie's is one of America's largest retailers of closeout merchandise and excess inventory. We offer real brands at real bargain prices, often up to 70% off the fancy stores' prices.
How do you get such low prices on brand-name products?
Our buyers scour the world for closeouts, overstocks, package changes, and manufacturer refurbished goods. Because we buy in bulk and pay cash, we pass those massive savings directly to you.
What is the Ollie's Army rewards program?
Ollie's Army is our loyalty program. Members earn points for every dollar spent, receive special 'Ollie's Army' discounts via email, and get notified about our biggest sales before anyone else.
What is your return policy?
We offer a 30-day 'No Hard Time' guarantee. If you are not satisfied with your purchase, you can return it within 30 days with your receipt for a full refund or exchange.
Can I buy products online and have them shipped?
Currently, we do not offer online shopping or shipping. To keep our prices as low as possible, we operate as a brick-and-mortar retailer where customers can hunt for treasures in person at our store locations.
Do you offer manufacturer warranties on electronics and appliances?
Most of our products come with the original manufacturer's warranty. For refurbished items, we ensure they are fully tested and often include a limited 90-day warranty depending on the specific product.